Privacy Policy

Forest Hill Fabrication Effective Date: 11/06/2026

I'm committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how Forest Hill Fabrication (formerly Molten Magnolia 3D) collects, uses, and protects your information when you visit my website, request a quote, or place an order. This policy replaces all previous versions.

Information I Collect

I may collect:

  • Personal information you provide, such as your name, email address, phone number, shipping and billing address, and payment details when you place an order or request a quote

  • Order and project details, including the items, quantities, specifications, and preferences you select

  • Files and materials you submit for custom work, such as 3D models, designs, measurements, photos, and scan data

  • Technical data such as your IP address, browser type, device information, and pages visited, used for analytics and site optimization

  • Communications you send me, such as emails, messages, and support requests

How I Use Your Information

I use your information to:

  • Fulfill, produce, and ship orders and custom projects

  • Provide quotes and communicate with you about your project

  • Send order confirmations and status updates

  • Respond to your questions and support requests

  • Improve the performance and user experience of the site

  • Send promotional emails, only if you have opted in

  • Meet legal, tax, and accounting obligations

Your Submitted Files and Projects

Files, designs, scans, and photos you send for custom work stay yours. I use them only to complete your project and for reasonable record-keeping, and I do not share or sell them without your permission. Unless you tell me otherwise, I may photograph finished work for my portfolio or social media, without your name or personal information. If you would prefer your project not be shown, just let me know.

How I Protect Your Information

I take data security seriously. My website is hosted and operated on Squarespace, which provides secure hosting and SSL encryption, and payments are handled by trusted third-party payment processors. I do not store full payment card details myself, and I avoid keeping sensitive data I don't need. No method of transmission or storage is completely secure, so I cannot guarantee absolute security, but I take reasonable steps to protect your information.

Sharing of Information

I do not sell or rent your personal information, and I do not knowingly sell it to anyone. I may share limited information with trusted service providers only as needed to run my business and complete your transaction, including:

  • Website and e-commerce platform (Squarespace), which hosts the site, processes orders, and may collect usage data under its own privacy practices

  • Payment processors, to process your payment

  • Shipping carriers, to deliver your order

  • Email and marketing tools, if you opt in to promotional emails

These providers have their own privacy policies and are expected to protect your data and use it only for the services they provide. I may also disclose information if required by law or to protect my rights, safety, or property.

Sales Tax Information

At this time, I only collect sales tax on orders delivered to North Carolina, where I'm based. If you're ordering from another state, I don't collect tax, but depending on your local laws it may be your responsibility to report any applicable use tax to your state's tax authority.

Cookies

This site uses cookies and similar technologies, including those provided by Squarespace, to keep the site working, analyze traffic, and remember your preferences. You can disable cookies through your browser settings, though this may affect how the site functions.

Data Retention

I keep order and project records for as long as needed to fulfill your order, provide support, and meet legal, tax, and accounting requirements. After that, I delete or anonymize them where reasonable.

Your Rights

You have the right to:

  • Request access to the personal information I hold about you

  • Ask me to correct or delete your information, subject to records I am legally required to keep

  • Opt out of promotional communications at any time using the unsubscribe link in any email or by contacting me

To exercise any of these rights, send me a message at [Insert email]. Depending on where you live, you may have additional rights under local privacy laws, and I will honor valid requests as required.

Children's Privacy

My website and services are not directed to children under 13, and I do not knowingly collect personal information from them. If you believe a child has provided me information, contact me and I will delete it.

Policy Updates

This policy may be updated from time to time. Any changes will be posted here with a revised effective date.