Terms of Service

Forest Hill Fabrication Effective Date: 11/06/2026

Welcome to Forest Hill Fabrication! By using this website, requesting a quote, or placing an order, you agree to the following Terms of Service. I'm a one-person shop, so every project and product gets my full attention, from design to delivery.

1. Who FHF is

Forest Hill Fabrication ("Forest Hill," "I," "me," or "my") is a small fabrication business formerly operating as Molten Magnolia 3D but still operating under Molten Magnolia 3D LLC. These Terms replace and supersede all previous Terms of Service. "You" means anyone who visits this site, requests a quote, or places an order.

2. What I Offer

I provide a range of fabrication products and services, including but not limited to:

  • 3D printing (original products and custom prints)

  • 3D scanning

  • Leather working

  • Wood working

  • Vacuum forming

  • Tool box organizing and custom inserts

  • Other custom fabrication, as described on this site or agreed with you in writing

Offered services may change over time. Not every service is available for every project, and I may decline work that is outside my equipment, skills, or capacity.

3. Ready-Made Products vs. Custom Work

Ready-made products are items I design and make in advance or on demand and list for sale on this site.

Custom work is anything made to your specifications, using your files, measurements, ideas, objects, or materials. Custom work is quoted and agreed upon before production begins.

4. Quotes and Orders

  • Quotes are estimates based on the information you provide and are valid for 14 days unless stated otherwise.

  • If the scope of a project changes (size, material, quantity, complexity, or revisions), the price and timeline may change. I will confirm any changes with you before proceeding.

  • A custom order is accepted once I confirm it in writing (including by email or message) and any required payment or deposit is received.

  • I may require a deposit of up to 50% for custom work, and full payment for ready-made products at checkout.

5. Submitting Designs, Files, and Items

When you submit files, designs, scans, or physical items for use in a project:

  • You must own them or have permission to use them, including any necessary rights to reproduce them.

  • You may not submit anything unlawful, obscene, hateful, graphically violent, infringing, or otherwise inappropriate.

  • I reserve the right to decline any request, especially if it goes against my values, community standards, or safety concerns (for example, items intended to cause harm or that I cannot make safely).

  • You are responsible for the accuracy of dimensions, tolerances, and file quality you provide. I am not responsible for errors or poor results caused by flawed files or incorrect measurements.

I aim to keep my workspace respectful and welcoming for everyone.

6. Customer-Supplied Materials and Items

If you send me materials or items to work on (for example, a leather piece to modify, wood stock, an object to scan, or tools for organizing):

  • You are responsible for shipping them safely and for insuring them if they are valuable or irreplaceable.

  • I will take reasonable care with your property, but fabrication processes can damage or alter materials. I am not liable for flaws, defects, or damage inherent in supplied materials or caused by normal processing.

  • Items left with me for more than 60 days after a project is complete and I've notified you may be disposed of, returned at your expense, or resold if contact cannot be made and we cannot work something out.

7. 3D Scanning

  • Scans are approximations of a physical object. Accuracy depends on the object's size, surface, and material, and results may need cleanup or adjustment.

  • You confirm that you have the right to have the object scanned. I will not scan items where I believe doing so would violate someone's intellectual property rights.

  • Scan data is used only to complete your project and is not shared with third parties.

8. Production and Lead Times

I do my best to provide accurate lead times based on complexity, materials, and my current workload. Lead times are estimates, not guarantees. Delays can occur due to material availability, equipment issues, or other circumstances, and I will keep you informed if something affects your order.

9. Materials, Finishes, and Natural Variation

  • Handmade and fabricated items can vary slightly from photos or samples. Color, texture, and finish may differ by batch and by screen.

  • Leather and wood are natural materials. Grain, markings, color, and texture will vary, and that variation is part of the product's character and is not considered a defect.

  • 3D printed items may show layer lines, minor surface texture, and small dimensional tolerances inherent to the process.

10. Shipping and Delivery

  • I package items securely and offer tracking and reasonable shipping options at checkout.

  • Shipping costs and timelines vary by location and order details.

  • Risk of loss passes to you once the carrier takes possession of the package. If a package is lost or damaged in transit, contact me promptly and I will help you work with the carrier.

  • Local pickup may be available by arrangement.

11. Payment

All prices are in USD and are subject to change. Payment is due at checkout or according to the terms of your quote, using the secure payment methods offered. Taxes, where applicable, are added at checkout.

12. Refunds, Returns, and Cancellations

Because most items are made to order, the following applies:

  • Cancellations: Orders may be cancelled before production begins for a full refund (less any non-refundable payment processing fees). Once production begins, I cannot accept cancellations.

  • Custom work: Custom and personalized items are non-returnable unless defective or not as agreed.

  • Damage or defects: If your order arrives damaged or has an issue, contact me within 7 days of delivery with photos and a description. If the problem is on my end, I will repair, replace, or refund the item.

  • Ready-made products: Unused items in original condition may be returned within 14 days of delivery for a refund of the item price. Return shipping is the buyer's responsibility unless the return is due to my error.

  • Refunds, when approved, are issued to the original payment method.

13. Safety and Proper Use

My products are made with care, but you are responsible for using them appropriately.

  • Items are not guaranteed for load-bearing, safety-critical, medical, food-contact, high-heat, or other specialized uses unless I have explicitly agreed to that use in writing.

  • Tool organizers, inserts, and holders are intended for storage and organization, not as protective or safety equipment.

  • Please follow any care or use instructions provided with your item.

14. Intellectual Property

  • Unless otherwise noted, original products, designs, photos, text, and other content on this site belong to Forest Hill Fabrication. You may not copy, reproduce, or resell them without permission.

  • Custom designs and files you submit remain yours. I keep them only as long as needed for production and for reasonable record-keeping, and I will not share or sell them without your permission.

  • If I like a design you've submitted, I'm happy to discuss a licensing or royalty arrangement with you, but nothing happens without a written agreement.

  • Unless you tell me otherwise in writing, I may photograph finished work and share it in my portfolio or on social media. I will not include your name or personal information without your permission. If you would prefer your project not be shown, just let me know.

  • Products purchased from me are for personal use. Commercial resale or reproduction of my original designs requires my written permission unless specifically stated in the item description.

15. Appropriate Use of This Site

Please don't use this site or my services to:

  • Upload or request unlawful or harmful content

  • Pretend to be someone you are not

  • Submit malicious files or interfere with the operation or security of the site

  • Violate the rights of others

If I feel something crosses a line, I may cancel your order, issue a refund, or restrict access to my services.

16. Privacy

I collect only the information needed to process your order, communicate with you, and ship your items (such as your name, email, shipping address, and payment details handled through secure third-party processors). I do not sell your personal information. Please see my Privacy Policy for full details.

17. Limitation of Liability

To the fullest extent permitted by law, Forest Hill Fabrication is not liable for indirect, incidental, or consequential damages arising from the use of my products or services. My total liability for any claim is limited to the amount you paid for the specific product or service at issue. Nothing in these Terms limits rights you have under applicable consumer protection laws that cannot be waived.

18. Disclaimer of Warranties

Except as stated in these Terms, products and services are provided "as is." I stand behind my work and will make things right if there is a problem on my end, but I do not make any other warranties, express or implied, including fitness for a particular purpose.

19. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute will first be handled by good-faith discussion between us, and if unresolved, in the courts located in North Carolina.

20. Changes to These Terms

I may update these Terms from time to time. The effective date at the top shows when they were last revised. Orders are governed by the Terms in effect when the order was placed. Continued use of the site after changes means you accept the updated Terms.